Frequently Asked Questions
Everything you need to know about your Medicube SG experience
How long does shipping take within Singapore?
Standard delivery typically takes 2 to 4 business days. During peak periods such as 11.11 or GSS, delivery may take up to 7 business days.
Are your products authentic and safe for sensitive skin?
Yes, all products sold on Medicube SG are 100% authentic and clinically tested. We specialize in derma-cosmetics designed for various skin types, including sensitive and acne-prone skin.
What is your return and exchange policy?
We accept returns for damaged or incorrect items within 7 days of receipt. Products must be unopened and in their original packaging to qualify for a refund or exchange.
How can I track my order?
Once your order is dispatched, you will receive a shipping confirmation email containing a tracking number and a link to our courier partner's portal.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, and local payment options including GrabPay and PayNow.
Do you offer international shipping outside of Singapore?
Currently, this store only services customers within Singapore. For international orders, please visit our global website.